Privacy Policy
Last updated: May 2026
Saudi Petsitters ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.
1. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, and pet details when you register, book a service, or contact us. When you sign up, we also record your acceptance of our legal documents, including the timestamp and document version. We also collect usage data automatically, including IP addresses, browser type, and pages visited.
2. How We Use Your Information
Your information is used to provide, maintain, and improve our services; process bookings and payments; send service-related communications; and comply with legal obligations. We do not sell your personal data to third parties.
3. Data Sharing
We may share your information with service providers (hosts, vet clinics) necessary to fulfil a booking, payment processors for secure transactions, and authorities when required by law. All partners are bound by confidentiality agreements.
4. Cookies
We use cookies and similar technologies to improve user experience, analyse site traffic, and personalise content. You may disable cookies in your browser settings, though this may affect functionality.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
6. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at privacy@saudipetsitters.com. We will respond within 30 days.
7. Security
We implement industry-standard security measures to protect your data. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. Continued use of our services constitutes acceptance of the updated policy.